British Swim School of Gold Coast at FFC

The management and coaches are observant, thoughtful and caring! They guide and teach the children with a smile on their face, and a song on their lips. Our kids have had an amazing experience and we highly recommend it to families looking for a swim school which teaches kids this important life skill.

Adult student, lakepark location:: Instructioners are very patient with adult swimmers. They are always literally within an arms reach thru out the lessons.they let you know what you are doing right and what you need to improve. you are the one who decides what to practice: kicking this time? fine. don't know what you want to practice? They will make suggestions based on your skill level Calls to their office is answered by a real person, not a robot. Billing is fully explained via email, detailing what is covered and when. Water temp not too hot, not to cool

Extremely chaotic, unorganized and unprofessional all around. Our first class for our baby was horrible. This company has several classes happening at once in one pool. It was terribly loud for a tiny group of babies and very overwhelming. Older kids in the lane next to us were screaming and splashing while there instructor was unattentive and barely instructing. The pool itself only offered two changing tables for babies so you literally had to wait in line to get your child changed. They do offer changing tents but because there are so many people in the pool at once those were all taken and there were personal belonging scattered everywhere making it a disorganized mess. I signed up for classes by phone and was told I could receive my first class free for my child. I was not told there was a registration fee or any type of cancellation charge. When I told the director of my experience they offered me a refund. However, they charged me for the supposed "free" class and a hidden registration fee. NONE of that was at all mentioned in the initial phone call. One class ended up costing me over $70. This is not great customer service. I would never recommend or attend the British Swim School, what a waste of time and energy.

Have not experienced British Swim myself. I do use the same pool they work in and admire their work with the children. The school uses the beautiful facilities of FFC/ Gold Coast, and is located in a residential high-rise at the corner of Clark and Maple Street in Chicago. Lot or street parking readily available. Call the club and get instructions to inside parking. There is a program for member free parking. Parents escort their children. Handicapped Accessible. A small cafe is just outside of the reception desk. Great smoothies. Everything about FFC is professional, and at the same time alot of fun. YOU SHOULD JOIN FOR ADULT TIME, AND RELAX WITH A YOGA CLASS, OR ON THE BEAUTIFUL DECK.

I LOVE THIS PLACE! The staff is incredibly, the price is reasonable. My kids felt so welcomed and really enjoy class.